Frequently Asked Questions
We have compiled a list of frequently asked questions.
If you have further questions, please don’t hesitate to contact us below.
We can work on any event!
- Weddings
- Birthday parties
- Gender reveals
- Baby showers
- Stag/Hen dos
- Funerals/wakes
- Christenings
- Anniversaries
- House warmings
- Fund raisers
- Corporate events
Whatever event you’re having, we can help make it special.
We cover the North East of England.
But we are also happy to travel anywhere within England/Scotland/Wales. Please note though, delivery/setup/collection costs may be increased depending on the travel distance.
We can be contacted either through a form on the website, here.
Or you can also reach out via email at: hello@itsanevent.co.uk.
We like to be flexible here at It’s an Event.
- Once we have worked with you to confirm goods/services we will request a 25% deposit to secure your booking.
- We will then send an itemised invoice with the remaining balance along the due date (usually 4 weeks before the event date).
- We will send a reminder 1 week before the final balance is due.
- When the full payment has been received we’ll let you know!
We accept the below payment methods.
- Bank transfer
- Online card payment
- Card payment over the phone
- All major credit/debit cards accepted.
- Bespoke/personalised items may require a higher deposit and/or earlier payment. This will be confirmed during your booking.
- We accept POs (purchase orders) for corporate clients.
If you fill out our contact form or drop us an email we’ll get back to you as soon as possible.
We frequently run promotions, and multi-product booking discounts. We’d rather spend our time making every event amazing, instead of updating a price list on our website!
But as we are a small family ran business, we are extremely competitively priced. And we are more than happy to work out package deals for your special event.
You may cancel your booking any time before the start date, following the below terms:
For cancellations with less than 60 days notice you will still be charged the full booking cost.
For cancellations with more than 60 days notice you will be charged 50% of your booking cost.
For bespoke/personalised hires/services (custom bunting, name cards, stationery etc…) you will be charged the full cost regardless of the notice given.